CRM

We are an efficient bridge between you and the client

All-in-one: Boost sales, nurture relationships, grow without limits

CRM

We are an efficient bridge between you and the client

All-in-one: Boost sales, nurture relationships, grow without limits

Our CRM for Hotels Includes

Reservation Management

Simplify and organize your bookings efficiently, from individual appointments to group events, all in one intuitive and easy-to-use platform.

  • Inquiry Reception

  • Online Reservation Form

  • Integration with the hotel's website. If you don't have a website, Flowspot could create one for you.

  • Booking Calendar

  • Reservation Confirmation

  • Automatic Sending of Confirmation Emails and WhatsApp Messages to the Client

  • Add the reservation to the calendar according to the dates, times, and rooms the guest needs.

  • Reservation Tracking

  • Pre- and Post-Stay Email Sending

  • Customer Satisfaction Surveys

Marketing Management

Enhance your marketing strategies with our integrated solution, designed to optimize campaigns, automate processes, and maximize results.

  • Social Media

Management of comments and messages from different platforms (Facebook, Instagram, WhatsApp, Email).

  • Customer Segmentation

  • Demographic Data (age, gender, location).

  • Interests (Type of travel, activities).

  • Channel Preferences (email, SMS, social media).

  • Behavior (booking history, website interaction).

  • Email Marketing

  • Creation of personalized emails with offers, promotions, and informative content.

  • Automation of email sending based on customer events or actions.

Customer Management and Customer Service

Simplify customer management with our intuitive tool that centralizes data, tracking, and communications to drive strong and lasting relationships.

  • Information Storage

Storing guest information such as name, email address, phone number, preferences, and booking history.

  • Interaction Tracking

Recording all customer interactions with the hotel, such as phone calls, emails, bookings, and website visits.

  • Experience Personalization

Use CRM information to offer a personalized experience to customers, such as room recommendations, special offers, and personalized greetings.

  • Advertising Campaigns

The CRM has the capability to send advertising to clients in a mass and personalized manner via email and WhatsApp.

CHAT WITH ARTIFICIAL INTELLIGENCE

  • Schedule conversations with artificial intelligence.

  • Reduce customer wait times.

  • Respond to all customers in an organized manner that translates into sales.

  • 24/7 Chat Availability


Do you want to learn more?

Schedule a personalized demonstration or speak with one of our experts today!

Testimonials

We are an efficient bridge between you and the client.

All-in-one: Boost sales, nurture relationships, grow without limits.

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